Refund and Returns Policy
Last Updated: July 14, 2026
This Refund and Returns Policy applies to purchases made through Postcards & Passageways.
Digital Products
All sales of digital products are final.
Because digital products, guides, postcards, templates, and downloadable materials are delivered electronically or provide immediate access to content, we do not accept returns, exchanges, or refund requests for digital products.
Please review product descriptions carefully before purchasing.
Clarity Calls
All Clarity Call purchases are final and non-refundable.
Clarity Calls cannot be canceled for a refund.
One reschedule is permitted when at least 48 hours’ notice is provided.
Requests made less than 48 hours before the scheduled appointment may not be eligible for rescheduling.
Failure to attend a scheduled appointment without proper notice will result in forfeiture of the appointment and payment.
Physical Merchandise
Our physical merchandise is made to order and may be fulfilled by third-party fulfillment providers, including Printify.
We do not accept returns or exchanges for ordering the wrong size or color, providing an incorrect shipping address, or changing your mind after an order has entered production.
If your order arrives damaged, defective, or materially different from the item ordered, contact us promptly at denise@postcardsandpassageways.com with your order information and clear photographs showing the problem.
We will review the issue and work with our fulfillment provider to determine whether a replacement or refund is appropriate.
Submitting a claim does not automatically guarantee a replacement or refund.
Nothing in this Policy limits any rights you may have under applicable consumer protection laws.
Contact
Questions regarding refunds, returns, or order problems may be sent to:
Postcards & Passageways